download a copy of the official Jam Free Guarantee Claim Form and instructions.
If you are the original purchaser and not 100% satisfied with the jam free performance of your GRIP-RITE® collated fasteners, please return to the retailer where the fasteners were purchased and ask for a refund or replacement.
If the retailer’s return/refund/replacement policy window has expired, the GRIP-RITE® Jam Free Guarantee extends our commitment of consistent jam free performance for a full 6 months from the date of purchase. If you are the original purchaser, you are within 6 months of the date of purchase, and your GRIP-RITE® collated fasteners fail to load, feed, or actuate properly in any brand tool designed for the specific type, size, angle, and gauge fastener purchased, you may submit a claim directly to PrimeSource Building Products Inc. for replacement product. The claim form can be accessed using the link below.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED. PRIMESOURCE® EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE (EXCEPT AS MAY OTHERWISE BE PROVIDED BY LAW).
PRIMESOURCE® DISCLAIMS LIABILITY FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RELATED TO THE SALE OR USE OF ITS PRODUCTS BOTH DURING AND AFTER THE WARRANTY TERM.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE DURATION OF ANY IMPLIED WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED THE WARRANTY PERIOD PROVIDED HEREIN.
This warranty gives you specific legal rights, and you may also have the other legal rights which vary from state to state.